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Cultural Dimensions including Hofstede's approach
Cultural behaviour is characterized by cultural dimensions that indeed are used to categorize and
organize the cultural data (Ford and Gelderblom, 2003). This cultural problem is researched by
variety of scientists with different background (from anthropologists to psychologies and business
experts). Among these scholars are Edward Hall (1972), Font Trompenaars (1993), Hofr (1996),
Greet Hofstede (1991). There have been created highly varied models based on different
approaches. Some of them focus on objective cultural aspects as political and economical contexts
(Hoft, 1996) and another cultural dimensions concentrate on subjective aspects as values,
believes, feelings, expectation and acting (Ford and Gelderblom, 2003).
One of the best known and widely used cultural models has been developed by Greet Hofstede.
Working for IBM, he explores employees' values, creating and than analyzing a huge database
covering approximately 70 countries and 3 regions, over 20 languages and more than 116000
responses.
Of course, there are some criticisms on Hofstede's cultural model. First of all, a number of scientists
argue that surveys made by Hofstede are not enough appropriate instruments for measuring cultural
differences (Moon, 2006). Also they disagree with identifying culture with a particular nation or that
each country has only one dominant culture (Marcus & Gould, 2000). Other negative arguments are
the old IBM data sources and the organizational cultural effects on providing information about
entire national cultures (Moon, 2006). Moreover his model has been categorized as stereotypical
(Bourges-Waldegg & Scrivener, 1998) and rigid (Nocera & Hall, 2003). According to Curzon's cross-
cultural analysis, Hofstede's classic cultural theory is not completely effective in terms of new
technological web design, because it was designed for variety of different purposes not necessary
including the aria of corporate web design (Jagne, Smith, Dunker and Curzon, 2004).
However these critiques have minor importance and do not depreciate Hofsted's contribution to
investigating and developing a fulfilling cultural model. Singh and Pereira (2005) emphasize the
values of Hofstede's cultural typology and find it as a solid basis for research and analysis of cultural
differences, through which basis corporate web presence should be easily adapt to local cultures
(Singh & Pereira, 2005). Furthermore Hofstede's typology provided “high and beneficial level of
analytical flexibility making it easily and effectively applied to Web communication” (Singh, 2004).
Based on his research work, Greet Hofstede identifies five key cultural dimensions – Power
Distance (PDI), Individualism vs. Collectivism (IDV), Masculinity vs. Femininity (MAS), Uncertainty
Avoidance (UAI), Long- vs. Short-term orientation (LTO). The definitions of these cultural dimensions
are as follows (www.geert-hofstede.com):
Power Distance - that is the extent to which the less powerful members accept and expect that
power is distributed unequally. This represents inequality (more versus less), but defined from below,
not from above. It suggests that a society's level of inequality is endorsed by the followers as much
as by the leaders.
Individualism vs. Collectivism - on the one side versus its opposite, collectivism, that is the degree
to which individuals are integrated into groups. On the individualist side we find societies in which
the ties between individuals are loose. On the collectivist side, we find societies in which people are
integrated into strong, cohesive in-groups, which continue protecting them in exchange for
unquestioning loyalty.
Masculinity vs. Femininity - refers to the distribution of roles between the genders which is another
fundamental issue for any society to which a range of solutions are found. The assertive pole has
been called 'masculine' and the modest, caring pole 'feminine'. The women in feminine countries
have the same modest, caring values as the men; in the masculine countries they are somewhat
assertive and competitive, but not as much as the men, so that these countries show a gap between
men's values and women's values.
Uncertainty Avoidance - deals with a society's tolerance for uncertainty and ambiguity; Uncertainty
avoiding cultures try to minimize the possibility of such situations by strict laws and rules, safety
and security measures. People in uncertainty avoiding countries are more emotional, and motivated
by inner nervous energy. The opposite type, uncertainty accepting cultures, are more tolerant of
opinions different from what they are used to; they try to have as few rules as possible. People
within these cultures are more phlegmatic and contemplative, and not expected by their
environment to express emotions.
Long- vs. Short-term orientation – this fifth dimension was found in a study among students in
23 countries around the world. Values associated with Long Term Orientation are thrift and
perseverance; values associated with Short Term Orientation are respect for tradition, fulfilling social
obligations, and protecting one's 'face'. Both the positively and the negatively rated values of this
dimension are found in the teachings of Confucius.
Since Hofstede's dimensions are too broad, user-interface experts Aaron Marcus (president of the
global design firm Aaron Marcus & Associates) and Emilie Gould (professor at Rensselaer Institute)
applied them to the practice of web design, focusing on another five culturally based characteristics –
Metaphors, Mental models, Navigation, Interaction, Appearance (Marcus, 2001):
Metaphors are fundamental concepts communicated via words, images, sounds, and tactile
experiences. The pace of metaphor invention and neologism will increase because of rapid
development, deployment, and distribution through the Web.
Mental models stand for structures or organizations of data, functions, tasks, roles, and people in
groups at work or play.
Navigation explains the movement through the mental models, i.e., through content and tools.
Examples include dialogue techniques such as menus, dialogue boxes, control panels, icons, tool
palettes, and windows.
Interaction symbolizes Input/output techniques, including feedback. Examples include the choices of
keyboards, mice, pens, or microphones for input and the use of drag-and-drop selection/action
sequences.
Appearance represents visual, auditory, and tactile characteristics. Examples include choices of
colors, fonts, verbal style, sound cues, and vibration modes.
Analyzing the combination of both approaches could significantly contribute to getting a clear notion
of cultural impact on corporate web design .
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